Frequently asked questions

Do you have a physical warehouse?
Yes, it’s at Voltastraat 30-32 in Zwolle, the Netherlands.

Can orders be collected/paid for there?
Yes, that’s possible when arranged beforehand.

Are all products in the shop available from stock?
Nearly all products are in stock, but we advise you to contact our customer service department if you want to be sure.

Is there a paper catalogue?
Yes, you can order it from Mars & More, or download it here.

How can I contact Mars & More?
You can contact us by telephone, fax and email. Check out the Customer service page for more details.

The order isn't complete yet, can it be sent anyway?
Yes, it can.

Can I still alter my order?
You can, as long as the order has not been sent.

I haven’t received confirmation of my order, what should I do?
In that case, contact our Customer service department.

Where and how will the order be delivered?
Check out the Shipping information page for more details.

I’ve lost my log-in code/password, how can I get it back?
Click on ‘forgotten password', top right on the home page.

Prices exclude Dutch VAT